So when I’m looking to check out a new place to eat (or shop / drink etc.) the first place I usually check is Yelp. It’s incredibly useful to read other people’s reviews and to discover whether people tend to react positively or negatively to a business.
One such business I wanted to check out was The Counter, in Meridian. I had heard they have some pretty tasty burgers, however Yelp seems to tell a different story. The business has a 2.5 star rating after 54 reviews, so wasn’t off to a good start in the first place. However, the business owner’s response to one review in particular really rubbed me the wrong way.
The tone of the business owner in this response does not come across as professional at all. Upon reading this response I decided I would not even give The Counter an opportunity to disprove its overwhelmingly negative reputation on Yelp. The owner also copy and pasted a rebuttal to several negative reviews, which comes across an impersonal attempt to save face.
So congratulations John H. of The Counter, you have succeeded in making me not want to frequent your restaurant. Heck, based off the Yelp reviews alone I probably still would’ve given the place a shot, but now I’ll never set foot in the place.